Kent Automation employs full time service technicians in order to offer technical assistance for our product lines. An integrated service and support solution that covers your Kent Automation machine immediately from the purchase date. This comprehensive plan includes expert telephone assistance,  diagnostic tools and field service.
 

Technical Service & Support Services

• Over the phone, person to person troubleshooting, diagnosis, and step-by-step directions towards a solution.

• When requested,  modem connections allow us the diagnose and correct problems from our facility in Ohio, to anywhere in the world.  This is a standard in more sophisticated machines, as we can take control of a machine, upload, change, & correct any software issues that may arise.

• Installation and training, when requested, for our product line. For our more technical machines, this is included in the purchase..

• Service technicians will travel anywhere in the continental United States to service machinery, whether it is one of our own machines, or someone else's.  Field Service is where Kent Automation excels. Dispatching and scheduling for significant time and cost reduction is a major factor in maintaining high customer satisfaction. Service calls are assigned and optimized by proximity, customer impact and perceived difficulty of repair.
   

Get direct access to Kent Automation's technical support, the people who know your machine best.  Kent Automations technical support services are equipped with servicing information, troubleshooting flowcharts, adjustment procedures, product specifications, and exploded-view diagrams will have you back on track quickly and efficiently, reducing down time.